PHCN is committed to delivering the highest standards of home-based care to patients.
Patient Satisfaction Rate
That’s why we carefully select the agencies in our network, ensuring only the highest caliber health care professionals enter our patients’ homes. And why we begin coordinating every patient’s care within 48 hours of discharge or the soonest the necessary clinicians are available.
That combination of quality care and timely service is what’s behind the 98% satisfaction rate from members.
HOW IT WORKS:
- A patient’s doctor orders medical services – such as nursing or physical therapy – to assist with his or her transition back into the home.
- Within 24 hours, a PHCN representative will call the patient to verify critical information – such as address and contact information – answer questions and schedule the first in-home visit.
- At the agreed-upon time, a nurse or other medical health care professional from a PHCN credentialed agency will visit a patient at home and begin care.
Patients do not typically incur any additional cost for in-home care through PHCN. This is dependent on the health plan Evidence of Coverage the patient is covered under.
Frequently Asked Questions
How much do I need to pay for your services?
What will the nurse do?
How quickly will I receive care?
The doctored has ordered Physical Therapy for me. What does that mean?
The doctored has ordered Occupational Therapy for me. What does that mean?
The doctored has ordered Speech Therapy for me. What does that mean?
What if I need additional visits?
What if I have a question about a request or utilization management?
Still have questions?
Contact our Help Center at 602-395-5100